Visitors:
Detail-oriented software engineer with about 3 years of experience in web development, cloud architecture, and automation. Skilled in AWS, Cisco, Python, Linux and DevOps practices, eager to contribute to innovative projects.
Offer phone support to address different questions, concerns and problems (account maintenance, billing, disputes, etc.), but also sell a variety of products and services to new and existing customers.
Provide offline support and comprehensive product/service information to employers by building new relationships and maintaining the existing ones (platform navigation, billing, sales, account recoveries).
Perform QA evaluations, provide coaching, conduct internal and external calibrations, keep track of CSATs, monitor compliance, and send daily/weekly/monthly reports.
Help users troubleshoot advanced equipment issues, maintain records of customer interactions and collaborate with others to improve the company's system requirements.
Collaborated in agile teams to build customer-facing features. Assisted in migrating legacy systems to cloud infrastructure.